Dell Pro 16 (2025) Repair
We repair the Dell Pro 16 (2025) at our workshop in Bermondsey, from cracked screens and worn batteries to board faults and data recovery. The Dell Pro 16 is a 2025 laptop with a 16-inch screen, identified by model numbers PC16250, PC16255. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model numbers
- PC16250, PC16255
- Released
- 2025
- Type
- Laptop
- Screen
- 16-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Varies by configuration
Repairs we carry out on the Dell Pro 16
Screen replacement
We replace the 16-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Dell Pro 16 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Whether memory can be upgraded on the Dell Pro 16 depends on the exact configuration. We check against the serial number before quoting.
Windows repair and reinstall
The Dell Pro 16 shipped with Windows 11. We repair start-up faults, reinstall Windows cleanly with your files kept, and remove malware.
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell Pro 16, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the Dell Pro and Dell Pro Max (2025 onward) range
- Memory is soldered on the thinner models in this range and slotted on others, so we check the exact configuration before quoting an upgrade.
- These are recent machines, and many are still inside the manufacturer's warranty. Check that first, as a warranty repair costs you nothing.
- In 2025 Dell replaced the Inspiron, Latitude and Precision names with Dell, Dell Pro and Dell Pro Max, and the XPS name returned in 2026. The model code on the base label, not the marketing name, is what we match parts to.
Data recovery from the Dell Pro 16
The SSD in the Dell Pro 16 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Questions
Can the SSD or memory in the Dell Pro 16 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory depends on the configuration, which we check from the serial number.
My Dell Pro 16 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for PC16250 or PC16255.
Can the Dell Pro 16 run Windows 11?
Yes. It shipped with Windows 11.