Dell XPS 15 9560 Repair
This page sets out the repairs, upgrades and data recovery we carry out on the Dell XPS 15 9560, with notes on what tends to go wrong and what can and cannot be upgraded. The Dell XPS 15 9560 is a 2017 laptop with a 15.6-inch screen. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 9560
- Released
- 2017
- Type
- Laptop
- Screen
- 15.6-inch
- Storage
- M.2 SSD, plus a 2.5-inch bay on some configurations
- Memory
- SODIMM slots
What we repair on the Dell XPS 15 9560
Screen replacement
We replace the 15.6-inch panel like-for-like, matching resolution and connector to the part number on the original.
Price confirmed before work starts
Memory upgrade
Most configurations of the Dell XPS 15 9560 have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Windows repair and reinstall
Windows 11 support depends on the processor: versions with an 8th-generation Intel Core or Ryzen 2000-series chip or newer qualify, and earlier ones do not. We check yours and advise.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. At this age, short runtime and sudden shutdowns usually point to a worn battery and not a board fault.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Dell XPS 15 9560 has an M.2 slot and, on some configurations, a 2.5-inch bay. Machines that shipped with a hard drive are much faster once moved to an SSD.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 15 9560, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
What we see on the bench
- On the 9550 to 9570 and 7590, a 2.5-inch drive bay is present only on units with the smaller battery.
- Battery swelling is common on the XPS 15 and 17 and shows first as a trackpad that stops clicking or a base that no longer sits flat.
- These run hot under load. Fresh thermal compound and clean fans often restore performance that has been lost to throttling.
Data recovery from the Dell XPS 15 9560
The SSD in the Dell XPS 15 9560 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell XPS 15 9560 sits in the range
Its nearest relatives in the Dell XPS 15 and XPS 17 range are the older Dell XPS 15 9550 (2015) and the newer Dell XPS 15 9570 (2018).
Questions
Can the SSD or memory in the Dell XPS 15 9560 be upgraded?
The M.2 SSD can be replaced, and some configurations also have a 2.5-inch bay. Memory is in slots on most configurations and can be increased.
My Dell XPS 15 9560 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Is a 2017 Dell XPS 15 9560 still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for 9560.