HP Elite Dragonfly G1 Repair
This page sets out the repairs, upgrades and data recovery we carry out on the HP Elite Dragonfly G1, with notes on what tends to go wrong and what can and cannot be upgraded. The HP Elite Dragonfly G1 is a 2019 laptop with a 13.3-inch screen. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- Elite Dragonfly G1
- Released
- 2019
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
HP Elite Dragonfly G1 repairs and upgrades
Screen replacement
A broken 13.3-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Charging port and power repair
Charging is over USB-C. A loose or dead port is replaced where it is a separate part, or repaired on the motherboard where it is soldered.
SSD and storage upgrade
The HP Elite Dragonfly G1 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory
Memory in the HP Elite Dragonfly G1 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The HP Elite Dragonfly G1 meets Microsoft's Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. On a 2019 machine a worn battery is the likely cause of short runtime, and we measure its capacity before recommending anything else.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP Elite Dragonfly G1, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Known issues with the EliteBook 1000, x360 and Dragonfly range
- These slim business models have soldered memory, and the display is a bonded assembly on touch and x360 versions.
- A forgotten BIOS administrator password on HP business laptops usually needs board-level work, with proof of ownership.
Data recovery from the HP Elite Dragonfly G1
The SSD in the HP Elite Dragonfly G1 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start. Recent Windows machines often have device encryption or BitLocker switched on. If so we will need the recovery key, which is normally saved in your Microsoft account.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP Elite Dragonfly G1 sits in the range
Its nearest relatives in the HP EliteBook 1000, x360 and Dragonfly range are the older HP EliteBook x360 1030 G3 (2018) and the newer HP EliteBook x360 1030 G7 (2020).
Questions
Can the SSD or memory in the HP Elite Dragonfly G1 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My HP Elite Dragonfly G1 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Is a 2019 HP Elite Dragonfly G1 still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my laptop?
The product name and product number are on the base label, or under the battery on older models. On many HP laptops Fn + Esc shows them on screen.