HP 17-by Repair
This page sets out the repairs, upgrades and data recovery we carry out on the HP 17-by, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 17.3-inch laptop from 2018. Both the drive and, on most configurations, the memory can be upgraded, which makes it a good candidate for a refresh.
- Model number
- 17-by
- Released
- 2018
- Type
- Laptop
- Screen
- 17.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- SODIMM slots
HP 17-by repairs and upgrades
Screen replacement
Cracked, flickering or lined 17.3-inch screens are replaced with a matching panel. Where the picture comes and goes as the lid moves, we check the display cable and hinges first.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The HP 17-by takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
Memory upgrade
Most configurations of the HP 17-by have SODIMM memory slots, so memory can be increased. We check what is fitted and the maximum the board supports.
Windows repair and reinstall
The HP 17-by meets Microsoft's Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
We replace the internal battery and check the charging circuit and adapter at the same time. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the HP 17-by, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Product names like 15-dw or 15s-fq each cover dozens of sub-models. The full product number on the base label is what we order parts against.
- Many shipped with a hard drive or a small SSD, both simple to upgrade.
- HP's 14, 15 and 17 ranges use plastic hinge mounts that can crack with age.
Data recovery from the HP 17-by
The SSD in the HP 17-by can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the HP 17-by sits in the range
Its nearest relatives in the HP 14, 15 and 17 laptops range are the older HP 17-x (2016) and the newer HP 470 G7 (2020). Storage differs too: M.2 SSD, replaceable on the HP 17-by, 2.5-inch SATA drive on the HP 17-x.
Questions
Can the SSD or memory in the HP 17-by be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is in slots on most configurations and can be increased.
My HP 17-by will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Is a 2018 HP 17-by still worth repairing?
It depends on the fault. A battery, SSD or charging socket is usually worth doing. A major board repair on an older machine may cost more than the machine is worth, and if that is the case we will say so.
Where do I find the model number on my laptop?
The product name and product number are on the base label, or under the battery on older models. On many HP laptops Fn + Esc shows them on screen. For this model, look for 17-by.