Dell XPS 13 9370 Repair
This page sets out the repairs, upgrades and data recovery we carry out on the Dell XPS 13 9370, with notes on what tends to go wrong and what can and cannot be upgraded. It is a 13.3-inch laptop from 2018. The SSD can be replaced but the memory is soldered, so storage is the only upgrade.
- Model number
- 9370
- Released
- 2018
- Type
- Laptop
- Screen
- 13.3-inch
- Storage
- M.2 SSD, replaceable
- Memory
- Soldered
What we repair on the Dell XPS 13 9370
Screen replacement
A broken 13.3-inch screen is replaced with a panel of the same resolution and finish. We check the display cable while the lid is open.
Price confirmed before work starts
Memory
Memory in the Dell XPS 13 9370 is soldered and cannot be upgraded. It is worth knowing this before paying anyone for a memory upgrade.
Windows repair and reinstall
The Dell XPS 13 9370 meets Microsoft's Windows 11 requirements in most configurations. We upgrade from Windows 10, which reached end of support in October 2025, or reinstall Windows 11 cleanly with your files kept.
Battery replacement
The battery is internal and held by screws. We fit a new one, then calibrate and test it under load. A battery of this age that swells should be replaced before it damages the trackpad or casing.
Price confirmed before work starts
Charging port and power repair
Depending on the configuration this charges through a round socket, USB-C or both. We test the adapter, the port and the charging circuit to find which has failed.
SSD and storage upgrade
The Dell XPS 13 9370 takes an M.2 SSD. We clone the existing drive to a larger one so Windows, programs and files carry over unchanged.
Price confirmed before work starts
We also carry out keyboard and trackpad repair, motherboard repair, liquid damage repair, overheating and fan repair, hinge and casing repair, virus removal on the Dell XPS 13 9370, along with USB, HDMI and audio port repair, Wi-Fi and Bluetooth card replacement, webcam and speaker faults, BIOS password removal with proof of ownership and data transfer to a new machine.
Notes from the workshop
- Memory is soldered to the motherboard, so it is fixed at whatever the laptop was bought with.
- Battery swelling that lifts the trackpad or palm rest is something we see regularly on the XPS 13. A swollen battery should be replaced before it damages the trackpad or chassis.
- Charging is over USB-C on recent models. When a port stops charging, the fault is usually on the motherboard and is repaired at component level.
Data recovery from the Dell XPS 13 9370
The SSD in the Dell XPS 13 9370 can be removed and imaged on our own equipment, so files can usually be recovered even when the machine will not start.
Estimate the cost with our data recovery calculator, or read about recovering files after a ransomware attack.
Where the Dell XPS 13 9370 sits in the range
Its nearest relatives in the Dell XPS 13 range are the older Dell XPS 13 9365 2-in-1 (2017) and the newer Dell XPS 13 7390 (2019).
Questions
Can the SSD or memory in the Dell XPS 13 9370 be upgraded?
The SSD can be replaced with a larger M.2 drive. Memory is soldered and cannot be upgraded.
My Dell XPS 13 9370 will not turn on. Is my data lost?
Usually not. The drive is separate from the fault in most cases, and we can remove it and copy your files even if the machine itself is not worth repairing.
Where do I find the model number on my laptop?
The model name is on the base label or palm rest. The 7-character Service Tag on the base identifies the exact build. For this model, look for 9370.
Can the Dell XPS 13 9370 run Windows 11?
Yes, in most configurations.